Compact with Texans

This Compact with Texans is provided in accordance with Senate Bill 1563, 76th Texas Legislature. The Compact for The University of Texas Health Science Center at Houston (UTHealth) is a commitment between the institution and the citizens of Texas to provide assurance that our primary customers, students, patients, and members of the greater Houston community are assured of a timely and appropriate response to questions or concerns.

UTHealth is committed to excellence in all its primary mission areas: The goals in our mission statement describe how we seek to improve the health of the citizens of Texas:

• In education we will instill in our students, faculty, and staff the commitment to lifelong learning, while empowering them to understand and to meet the evolving health needs of all segments of our society.
• In research we will continue to create and evaluate new knowledge, particularly as it relates to the cause, prevention, and treatment of disease, and to the promotion, maintenance, and restoration of health.
• In patient care we will strive to provide appropriate, effective, and compassionate care that is accessible, affordable, and culturally sensitive-and that in all these qualities will serve as a model for others in Texas and across the nation.

UTHealth promotes high standards of service to all its customers: students, prospective students, health care professionals and institutions, other governmental entities, health care consumers, philanthropic and foundation supporters, suppliers and members of the greater Houston and Texas community.

Categories of customers and specific services are noted below and linked to a table which should assist you in determining the appropriate initial contact for a question or concern that might arise. For questions of a general nature and for those questions not addressed below, please contact the UTHealth Office of Office of Advancement, Suite 1200 UCT, 7000 Fannin P.O. Box 20036, Houston, TX 77225-0036 or telephone 713-500-3200.

UTHealth believes that in most cases complaints and other concerns from students, patients and others should be handled within no more than two to three business days. Certain issues may require a shorter or longer turn-around time for resolution, depending upon the severity and urgency of the issue. Responses may be provided by letter, electronic message, telephone call, or personal interview.