Policy Number: 60
I. POLICY AND GENERAL STATEMENT
The University of Texas Health Science Center at Houston ("university") seeks to provide amenities and services to its students that are appropriate in a predominantly upper-level graduate and professional school environment. In determining whether to create, maintain or cease a particular service to students, the university will first and foremost consider the academic needs of the greater student body, and will solicit and consider student recommendations in policy decisions about student service provision.
A. Customer Satisfaction Efforts
The university periodically surveys all students on a variety of student life issues and particularly on satisfaction with the services provided.
The survey results and analyses will be provided to the Executive Vice President for Academic and Research Affairs and the Vice President of Auxiliary Enterprises, who will facilitate discussion between the student body and university leaders to resolve identified issues or plan institutional responses.
The Student InterCouncil ("SIC") will be the primary student liaison for resolving student satisfaction issues, although university agents will work with all student groups as appropriate.
B. Student Involvement in Vendor Contracting
Whenever existing contracts with external vendors of services to students are under review or when new vendor selection processes are conducted, the university will include students in the review/selection process. Students will participate as full members of selection/review committees.
Auxiliary Enterprises will utilize the SIC in an advisory capacity. The performance of providers of services to students will be the primary emphasis of SIC involvement, in addition to promoting involvement by the student body at large.
Auxiliary Enterprises will arrange periodic meetings or forums with contractors for food service to provide students with a reasonable opportunity to discuss the performance of the food service provider. Procurement will ensure inclusion in food service contracts of a commitment by the vendor to attend these types of meetings.
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