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iPhone Support Document for Students

Starting Sept. 1, 2010, GSBS Students are allowed to connect a single supported device (iPhone 3G & iPhone 3G [S], iPhone 4, iPad & iPod Touch) to the UTHealth e-mail system. Multiple devices per student are not permitted at this time.
Jailbroken iPhones or iPod Touches are not supported. UTHealth does not provide support for, or permit connectivity to any other EAS enabled device. 
Upon joining a supported mobile device to the UTHSC-H e-mail system, pre-defined policies will be enforced.  These policies include but are not limited to minimum password length, inactivity timeout period & number of failed unlock attempts allowed.  For more detailed information on what policies are being applied, see http://dcos.uth.tmc.edu/MobileDevices/iPhonePolicies.htm.  This URL is accessible while connected to the UTHealth network.
Notify your IT Manager immediately if your device is lost or stolen.  UTHealth has the ability to remote wipe your device in this instance but can only do so while the cellular account is still active.
An ‘iDevice’ FAQ is available at https://xfiles.uth.tmc.edu/Common/IT/Policies_and_Documents/Guidance_Documents/iPhone%20FAQ.pdf.
STEP 1: Fill out the request form to provision your device for connectivity. Wait for an email confirmation reply. Jailbroken devices are not eligible. Please back-up your device regularly.
STEP 2: Once your UTHSC-H account has been provisioned for connectivity, activate your iPhone or iPod Touch by following these steps: 
1. From the iPhone Home Screen
2. Tap Settings
3. Tap Mail, Contacts & Calendars
4. Tap Add Account
5. Tap Microsoft Exchange
  1. Email Address: Enter UTHSC-H e-mail address
  2. Domain: uthouston
  3. Username: Enter UTHSC-H user id
  4. Password: Enter UTHSC-H password
6. Tap Next
7. Server: webmail.uth.tmc.edu
8. Tap Next
9. Select which items you want to sync (Mail, Contacts, Calendar)
10.  Tap Done
11.  Tap Continue when prompted for password
12.  Choose a password for the device (at least four characters)
13.  Tap Next
14.  Re-enter password
15.  Tap Done